Several months ago I requested lunch suggestions for a group of gals in the north-western OC area. I decided on Shenandoah's at the Arbor but as some of the ladies were on a tight budget, we fell back on good ol' Katella Deli. Spoke with the manager about a group reservation, but they do not take reservations. However, the manager was very gracious and said if I would call her a short while before our arrival time, she would pull the number of tables together for us in the bar area. As these were all "church ladies" (and church LIBRARIANS at that!) I wasn't sure how that would fly, but we had no objections and although the lighting was a bit subdued, we had a lovely meal with no real "bar" clientele since we were there at noon. We had 13 in our group and they graciously made up separate checks for everyone who asked, and did not charge a group tip rate (and we made a point of tipping generously anyway).
Several of the ladies, being light eaters, took my advice ("the sandwiches are BIG here") and split a meal between 2 people. Several didn't and took home half their sandwich (or salad). One gal asked for corn bread, and I mentioned to her "My husband loves the cornbread here, even better (he says) than Marie Calendar's." She proclaimed it delicious and better than Marie's also. Everyone who had coleslaw (more than half of us) gave it thumbs up. (Hubby also raves about the coleslaw, which has a few celery seeds but just a bare hint of sweetness).
Everyone was pleased and service (which can be uneven there at times) was overall quite good. Just wanted to underscore that even when a restaurant "doesn't" do something (like take reservations) it is possible to work out a solution if you ask.