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A you-won't-believe-this experience at Monica's (long)

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A you-won't-believe-this experience at Monica's (long)

Coast | Jul 4, 2005 10:21 AM

Still seething over our laughable Sunday night experience at the casual, inexpensive Monica's in the North End. We are group of 5, including a pregnant wife and a tired 4-year old. It's 7 p.m. and we just want a casual relaxed good pasta dinner. We are told wait is about 30 minutes, and we see a few people ahead of us, so we decide to tough it out. We love the food there. Okay, so an hour later, we're still waiting and this other group of 4 shows up. We had been politely offered glasses of wine while we waited but were told we had to drink them inside the doorway, which is perfectly reasonable. So imagine our surprise when the waitress brings out 4 paper cups of beer to this new group sitting on the sidewalk, who she obviously knows. Did she think we wouldn't notice?? As we finally are at wit's end with the wait, some people finally clear out of the restaurant. Can you see the punchline coming here? Guess who goes in ahead of all three of the groups that had been waiting more than an hour. Yes, the new group of 4. They walk in, rearrange tables, pick their spot and sit. Once again, did she think we just wouldn't notice? Or care? Livid, me and another guy who'd been waiting, both complain loudly to the waitress, who says of the group that just sat, "They had a reservation." A reservation? I've specifically been told the smaller Monica's does not take reservations. One guy actually offers us his table because he sees the pregnant member of our group and the tired 4-year old, but apparently these little factors were not important enough to the waitress. I understand people have connections and know owners, but to treat patiently waiting customers so incredibly rudely and do it so blatantly in front of them was laughable. We did not eat there, we left, and I'll be writing an equally seething letter to the owner. It's a shame, because it really did spoil a nice night out for us. Okay, thanks for letting me rant.

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