Restaurants & Bars 1

Evangeline Experience (Portland, ME)

Shooley | Sep 30, 200903:07 PM

At long last I made it to Evangeline for a birthday dinner for my husband a few nights ago. We were with my daughter and son-in-law and we all loved the food. We ordered several apps and a salad to start, and the waitress, although she admitted to not knowing much about the differences between some of the wines, she was helpful and professional and got appropriate help from her coworkers. So, we were very pleased with the two bottles of red we ordered. We happened to be seated quite close to two other diners who had gotten there ahead of us, so we had an opportunity to see what they were getting. For entrees, my daughter and I did the pheasant for two, which was also prepared two ways. It was almost like getting two separate entrees, which turned out to be fortuitous because my husband was still hungry. We noticed that the man sitting next to us had ordered the beef cheek, which was what my husband and son-in-law ordered. While the beef dish was absolutely delicious, we couldn't help noticing that our neighbor's portion was almost twice the size of what our table was served. My husband mentioned this to our waitress, who agreed and noted apologetically that the kitchen had run out of beef cheek, hence the small portion. In that case, I think the kitchen should have served one entree to our table and given us a choice of something else for the other, rather than shortchanging us, which we clearly were. She said she would tell the kitchen/manager. When we got our bill, since we hadn't been offered any type of compensation, we would have at the least expected some type of adjustment. None was there. Our bill came to over $400, by the way, which was not unreasonable, had the portions been appropriate. My husband, rarely one to ruffle feathers or complain, mentioned to our waitress his disappointment that no compensation was offered. And on his birthday, no less, which I think the staff knew. I manage a business and can think of so many ways this could have rectified a situation with what the restaurant should consider as very good customers. Or any customers, for that matter. With the competitive restaurant scene in Portland, it's a good idea to pay attention to customer service. But with the recent good press Evangeline has received, perhaps the chef or managment don't give a damn. Too bad.

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