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El Paseo in Mill Valley

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Not About Food

El Paseo in Mill Valley

Baron | Jun 19, 2011 09:03 PM

A while back I dined at El Paseo in Mill Valley. There were four of us and it was a special occasion. . After an extraordinary long wait, our main course arrived. Mine was completely messed up - so I sent it back. I didn't want to hold up my quests so I claimed I was no longer hungry. I was very disappointed but kept quiet as I did not want to ruin the experience of the other three. I got to taste their food which was just "fair." When I got home, I wrote a letter to the restaurant. This is a first for me. It was a polite letter which I felt was constructive. I did not get back from them so much as an apology much less an invitation to return. Granted, they didn't charge me for my nearly raw veal chop which somehow took 45 minutes to cook. But the money was not the issue. So the question is: when a so called "fine restaurant" messes up your special evening (which happens) what should be expected of them if they care about their reputation? Mill Valley is a small community and word does get around. Has anyone else had a bad experience at El Paseo in Mill Valley? or any other restaurant? Did they try to make up for the blunder or just tell you to "kiss off!" (in so many words) I'd like to hear the experience of others when a good restaurant mess up. What do you do? What should they do?

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