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Dinner at Cosmos--bad experience


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Dinner at Cosmos--bad experience

baa | Aug 8, 2010 08:25 PM

I had dinner Saturday night with five friends, and it was overall a really negative experience. Sorry in advance for the long rant. I'd never been there for dinner before, but wanted to try it out because my friends were visiting from out of town and I wanted us to have a really nice meal (and it was Restaurant Week, so the really nice meal was going to be a better bargain). We had a 9:00 reservation, and we weren't seated until after 9:30. No apologies during the entire wait, no comped drinks as we waited in the bar. When we went to check on the situation after 20 minutes of waiting, we were told our table was being cleared. 10 minutes later, we were told (again, we had to go up to the hostess stand to ask what the deal was) we were told that the people at "our" table were paying their check. So apparently they lied when they told us the table was being cleared for us. When we were finally shown to our table, I told the guy (I assume a manager of some kind) that it was really frustrating, and he did apologize and say that they would try to "expedite" our service.

The wait got things off to a bad start. When we ordered, we asked if one of our group (a vegetarian who doesn't eat fish) could sub a salad for the starter options, since both were seafood. We were told no, that the chef was very particular. Fine, it's a fixed-price menu, it's a special, I can understand the desire not to make substitutions, but our waiter was snotty about it. My friend ordered the parsley root cake off the regular menu, and didn't get an app.

Next I asked if, since I'm pregnant, I could get the hollandaise sauce for my crab cake on the side. The waiter *winced* as though that would be impossible. Finally he agreed that the crab cake could be placed on the plate so that it wouldn't be touching much of the sauce. (It ended up coming out without any sauce at all.)

Another friend ordered the beef tenderloin, medium. It came out rare. She sent it back, and it came back not much more cooked than the first time--certainly no better than medium rare. Again, I understand that tenderloin, to many, tastes best on the rarer side, but that's not how she ordered it. Again, not much in the way of apologies from any staff.

When the check came, my vegetarian friend had been charged $30 for the RW menu, even though she had only argued the one entree off the menu. When we pointed this out, our waiter started to argue with us, then realized he made a mistake and went to fix it. When he came back and we put our six credit cards on the table and asked him to split it he said "oh my!" as if he'd never been asked to split a check before.

All in all, the food was ok. Service, in addition to the bad attitude, was slow (despite the "expedited" promise--we didn't finish dinner until well after 11). The crab cake was nothing special, and the beef tenderloin and potatoes for the main course were good, but not amazing in any way. The dessert options were good, too, but by that point, we were all fed up with the whole scene.

Really disappointing night. I was really unhappy and won't be going back.

Cosmos Restaturant
601 First Avenue North Minneapolis, Minneapolis, MN 55403

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