Two Big Thumbs Down.
We decided to go out to breakfast this morning. Instead of going to our usual weekday breakfast at Soundbites, we decided to go Deluxe Town Diner in Watertown. This way I could kill two birds with stone - breakfast and food shopping at the various Armenian Markets.
Well, we were promptly seated and given menus. The last time I had been here was in February and I had an enormous brunch. I was starving and it was cold and really, anything would have tasted good.
I wish I could say the same for today. First, there are new menus and the prices seemed a bit higher. I decided on the greek omelette (spinach, tomatoes, feta and greek sausage, $6.95) with egg whites (extra $1), toast, and french fries instead of homefries. Plus, a cup of coffee ($1.75 for a bottomless cup, kind of high). Spouse ordered the spinach and goat cheese omelette ($7.75) + bagel (extra .25) instead of toast and coffee. These were the prices on the menu.
The food came, and my first reaction was, gee, the omelettes looked kind of small. They were about a third smaller than they used to be. But, the flavor was pleasant, mostly due to the greek sausage. The french fries were outstanding, as usual. I think they sprinkle oregano on the fries. For the bottomless cup of coffee, the server had to be waved over at three different times for refills.
But, the big shock was when the check came. The bill came to about $22. When we looked at the breakdown on the computerized check, they charged us $8.45 (should have been $7.95) for the greek, and $8.75 for the spinach omelette (should have been ($8). When we called the server over for the discrepancy, this was her response...
Greek omelette - well, it's usually a 2 egg omelette, but with the egg whites, she put down 3 eggs because it's small, so there was an extra charge. But, there is no way that omelette had three egg whites, it was tiny.
Spinach - he ordered a bagel and it came with cream cheese (not requested). So, since he ate the cream cheese, he got charged for it. This omelette was also quite small. The menu, explicitly stated, that a substitution of toast for a bagel or an english muffin, it was 25 cents extra.
We protested, on the principle that we should be charged the subsitution fee with what was printed on the menu...25 cents for the bagel and $1 for the egg whites. The server reluctantly took the excess charges off and then said, with poor grace, that we got extra food then what we paid for. Basically, we got free food. I couldn't believe her audacity or rudeness.
What really bothered me, was the way the server put the extra charges on the bill, hoping we wouldn't notice. And, she made excuses for it, as if there was nothing wrong with her behavior. The bill was computerized and only itemized by what your order was. There was no itemization for all the extra charges. It was, all in all, a sneaky way to pad the bill.
I know I won't be going back to the Town Diner anytime soon. It's too bad, because I used to go often, and with big groups of friends. But, today's breakfast, just left a bad taste in my mouth.