I love L'Espalier, but I'm bummed about their move from a beautiful brownstone to a hotel.
I decided to try Craigie on Main due to their good buzz. I just called to make reservations, but had to go through a phone tree, and they funneled me to a voicemail box to leave a reservation request. Huge red flag.
Honestly, I find that extremely rude and off-putting for a higher-end restaurant. They can't afford someone to answer the phone??? ...the hell???
I left my request, but I'm already irritated and disappointed in this place. The vibe I'm getting is "We are so trendy that we can make potential diners jump through hoops to eat here." Even if I get the reservation, I'm tempted to bag it and just go to L'Espalier instead.
Any thoughts? Such as, "You're over-reacting to their arrogant customer service, and you'll enjoy dinner there" or "Yeah, they've gotten too popular for their own good" or something else?
I'd appreciate the candor.
774 Boylston St, Boston, MA 02199
Craigie on Main
853 Main Street, Cambridge, MA 02139