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Chinese Restaurant Service Blues

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Chinese Restaurant Service Blues

Tony Finch | Dec 28, 2001 11:09 AM

The food was very nice,the ambience lovely,the lunchtime specials price very reasonable,but lunch at the Canary Wharf branch of Royal China was,if not spoiled,definitely marred by scatty service.

eg.Asked if we wanted a drink on sitting down,we asked for tea.10 mins. later-no tea.A couple sat down next to us and within seconds had said unasked for tea plonked in front of them(which they proceeded to drink without demur). On asking maitre d for OUR tea we were told to ask another waitress who then promptly disappeared(presumably for a tea break).It took 25 mins for tea to appear by which time the couple next door's order had been taken and their food had begun to arrive.

eg.We both asked for dessert.My friend's came and we shared it.Mine was nowhere to be seen.After another 10 mins. we gave up and asked for the bill.The non-existent dessert had been included.It was removed(without any fuss,to be fair)but as we were putting on our coats up puffed a waitress clutching my pud.Did I still want it? Er....not right now thanks.

Don't those who train staff tell them that in all probability those eating together want their food served to them at the same time?

I have to say that at no time was the service unpleasant.Just inept.Am I right in thinking that there is a particular service problem in London Chinese restaurants? Or have I just been unlucky recently?

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