I was distraught when I recently was told very rudely by employees at the Queen east location that I could only have my burger cooked medium well. To me, overcooking meat is sacrilegious. I stopped eating burgers in Canada for 10 years until BP came along and happily served rare burgers (a testament to the quality of their meat).
A few weeks ago, the cashier and a cook both said I could only get my meat overcooked, when I asked why the policy had changed, they basically had no answer and rudely asked if I still wanted it (they also very rudely dismissed a customer -burger geek type- who asked a couple of questions about the process-- and no, it was not at all busy at the time).
I then when on their Facebook page to ask why the policy had changed, and my question was simply deleted and I got no answer. (pretty rude in my view) It's unfortunate as I have been singing their praises since day one as the only place one can get a good burger (loosely packed, griddle cooked) in all of Canada. I suspect they are mainstreaming to franchise and that's great for them, but sucks fr the people who want proper burgers.
Can anyone recommend a griddle cooked, coarse and loosely packed burger joint that still serves rare burgers?