Restaurants & Bars


Brown Betty - What happened to Customer Service?


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Brown Betty - What happened to Customer Service?

FayeD | Aug 11, 2010 05:19 PM

Last Thursday I went with an out of town friend of mine to Brown Betty's new location at Liberty Place. I purchased three cupcakes for myself and spouse in order to get a box (less than that would have meant a bag and it was warm) and one for my friend which came in a bag since he was going to eat before he went home. We shared a little of his carrot cupcake and while really tasty, the icing had definitely started to melt as had the cupcake in general although it was less than two hours after purchase. I then got concerned about my cupcakes and decided to move them from their box to an insulated bag I had with me that I would have put the cupcakes in had the box fit. When I opened the box I was surprised to see that the three cupcakes had not been individually wrapped - you know the way they put pieces of paper sometimes around donuts - before placing them in a box. As a result they had started to melt together. I was really surprised about the lack of individual wrapping and I sent an email to Brown Betty's at their main location about that.

I have yet to receive a response. What I find worse than having the cupcake experience, is that no one contacted me to thank me for mentioning this problem. Admittedly $3 a cupcake may be the going rate these days but for that price I expect the cupcakes to be properly packaged. As it is the cupcakes have gone down in size from when they first opened. When I purchase cupcakes at the Cupcake Gourmet (I think that is the title) in Frazer, they come in a container which has individual slots for the cupcakes. While the containers can easily hold more, they will put even a few in a container for no additional charge. I would prefer to pay extra to get a decent container so that my cupcakes make it home on the train in the condition they were when purchased.

I like Brown Betty's product but I don't think I will be going out of my way to return soon if they don't care about their customers.

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