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Blue Water Grill: No customer service awards

famdoc | Apr 24, 2008 08:47 PM

First (and last) visit to Blue Water Grill this evening. Had tickets to a Tribeca Film Festival film in the East Village, so I figured we'd give the place a try. Booked a table by phone. Arrived to find that our reservation was written in ink on the side of a reservation book, so it took three B. R. Guest geniuses to finally find it.

The restaurant was offering an interesting looking $38 prix-fixe in honor of the TFF. There seemed to be some American Express involvement in this offering. The prix-fixe consisted of four tapas style courses. One of those courses was a meat entree. Not being a meat eater, I asked whether the kitchen could substitute another fish course. Answer from server: no. Could the kitchen give me a larger serving of the salmon. Again, the answer is no. Could the server check with management?
Steadfast refusal. Why not? This special menu was dictated by American Express. Did I look that stupid?

Ultimately had an unexciting haddock. Previous comments on Blue Water Grill emphasize that the kitchen has gone downhill. Others discuss the B. R. Guest corporate mentality that pervades the dining rooms here. True and true. I'll take the bar at Union Square Cafe any day.

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