We tend to be the first to complain, so I like to balance that out with giving praise where it's due...
We're on a post-holiday, low carbs, tune-up diet and wanted some simple salad and fish for dinner last night. Thought of what i consider to be a rock-solid option, Blue Ribbon.
It was mellow (on a Monday night), the service was top notch and our food was, as I've always experience, spot on. But this is why I'm writing a post. We were, atypical for us, "difficult" customers. I wanted blue cheese instead of feta on my salad; no potatoes for the old man's fish-could we please substitute with spinach? Etc.
The waiter was more than accomodating. When the mains came, there was a slight mix-up with one of the entrees. A sauce was left off, and one of the veggies did not come out as promised on the menu. In addition, the portion of salmon was a bit skimpy, and we noted it to the waiter. However, everything was reticfied in a flash, and the "skimpy" amount of fish, so expertly prepared, turned out to be the right amount. Amazing how satisifying a smaller amount of food can be, when it's prepared properly.
Here's the real reason I'm writing. At the end of the meal, the manager showed up and presented us with a beautiful plate of profiteroles, on the house, to compensate for the flubs with our meals. To be honest, I never would have given the mistakes a second thought, as they were quickly corrected, and with a great attitude. Unfortunately, we had to turn these down (the diet and all...we'll wait a few more days before we cheat on a profterole scale). Nonetheless, I thought it was a very classy thing to do.
I really like this place. I don't think they're breaking new ground or have anything mind-blowing going on, but I appreciate consistency and an all-around solid experience, from the quality of the food, to the quality of the service.