Was there this past Sunday night. While the food, presentation and our waiter were excellent overall we had a terrible time. First they were out the filet. Hello?? Its a "chop house" steak is what they do. Then our $90+ wine was poured into a dirty glass. Manager comes over and starts making excuses about the dishwasher, etc and offers to pour the wine into a different glass. We say no, the glass is DIRTY. He continues making excuses, offers us dessert, after dinner drinks finally throws out "maybe another bottle of wine". Tell us to "think about it", leaves and says he'll check back with us. We tell the waiter to bring us another bottle; meanwhile we are all ready down a glass. Mean time (about 20 min later) the manager comes back, never mentions the wine instead informs me that they are now out of the lobster. I ask if they have another size available, he says only the 3lb so why don't I order something else. He starts making excuses again about how many tables he turned last night, busier than expected, etc, etc. Very defensive, almost belligerent. I think I should at least been offered the 3 lb. at the same price escpecially as we had ordered our food a 1/2 an hour before. I order the monkfish. Nope out of that too. Try the lamb, yes they can do that. When the waiter comes out he is surprised that I got the lamb. He had told the manager to offer me the 3lb in light of everything else. Was very embarrassed when I told him it wasn't even an option. Finally we finish up our desserts etc we notice another table having their wine decanted and the wine being made a big fuss over. It was a mid- range Zin. I ask the waiter what the protocol is regarding the wine steward, decanting etc, After hemming and hawing he basically says it the person not the wine that gets the attention!! So we pay the bill and are getting ready to leave. The manager sees us, won't make eye contact and quickly leaves the room. When I ask for his name from the hostess, she only knows his first name.
Needless to say they have some major kinks to work out, especially in mgt. I do have to say our waiter was excellent and did everything he could to make the evening enjoyable.
I will probally give it another try as they have only been open 12 days however I have say I expected more from Tony Ambrose
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