I've been here 3 times now and like the food. What I can't figure out is why the service isn't better and if its just my bad luck when it comes to the service, or if other people have experienced the same thing.
According to the menu, they serve Missouri style barbecue. They do have a smoker, you can smell it and see the wood out back. There is sawdust on the floor.
When you sit down, they bring you a bowl of carrots, celery, great garlic pickles, and hot peppers.
So far I've tried the babybacks, which are very tender and meaty, not much fat at all. Their pork sandwich is thin slices of pork on a sesame seed bun. The pork was a little dry, but nothing some sauce couldn't fix. Their Super Bear special sandwich is beef and ham sliced thin and served on your choice of bun. I highly recommend this on their garlic toast. Its thinner than Texas toast, and has lots of garlic on it.
Their beef sandwich is tasty, very thin sliced beef with a hint of smoke.
As for the sides, the amounts seem to be uneven, sometimes they are piled on, other times its stingy little cups. The beans are good, my only complaint is they seem to be more sauce than bean. The coleslaw has lots of celery seed which I like. Some items also come with deep fried potatoes as a garnish (you get 2) these are small, peeled white potatoes and are very tasty.
Now, for my service observations. The first time, my friend was served the wrong sandwich, he ordered pork, got beef. When this was pointed out, the waitress said she wrote down beef, and besides the beef was better and walked away. No apology or anything. Nobody ever comes and asks if everything is ok, do you need anything. The food is deposited and away the waitress goes. They seem to huddle off back by the kitchen somewhere. Yesterday, I was finally asked if I wanted more soda when my cup was totally empty.
The hostess also had an attitude yesterday, she looked right at us when we walked in, then when she got darn good and ready to seat us, asked the family that had walked in after us how many in their party.
Is it just me, or have others experienced this. I'm inclined to just get takeout from now on.