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REALLY bad service...what would you do?


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Not About Food 39

REALLY bad service...what would you do?

JennS | Oct 29, 2006 02:45 AM

So my boyfriend and I went to the movies and decided to get a bite to eat afterwards. Restaurant is a very neighborhoody place...been there forever, fairly casual with a decent bar scene, but not too casual. Tables have flowers on them, butcher paper with crayons, but it's certainly no dive. We've both been there before. So we got there around 10pm, but keep in mind this is downtown in NYC. In the section where we were seated (middle room) there were 3 tables mid-dinner and at least 2 others seated after us.

The hostess brings us to our table and 10-15 minutes pass before we spot a waitress fawning over a table of regulars a couple of tables away. I manage to catch her eye and she says our waitress should be over shortly. So I ask if our waitress knows we're there. (We haven't seen anoy other servers in the room). She starts to walk away but then thinks better and comes back and says she'll take our order. We order drinks, entrees and ask for water. She comes back with the drinks. Another 5 minutes pass and I see someone who I guess was meant to be our waitress clearing the table next to us, so I ask her for bread and water.She brings the bread and says "Water's on the way." At this point neither of them have said anything remotely pleasant or anything to us. She does come back with the water and our food comes out a little later. It's fine, but again, no one comes to see if things are ok (although Waitress #2 did ask the other table next to us how their meal was). A little later, Waitress #2 comes and asks if my boyfriend is finished and takes his plate. Both of our drinks are almost empty but she doesn't ask if we need anything. She comes back to take my plate (with a lot of food left, and she didn't ask if I wanted to take it home although I asked my boyfriend in front of her if he wanted me to since I didn't care and he said no). We sit there for another 10-15 minutes or so with no drinks and no one asking if we want dessert. Finally I see Waitress #2 refilling sugar at empty tables and basically have to yell across the room to ask for our check. She sort of throws it down on the table. Total was only $34.75. Would have been more had we been asked if we wanted more drinks, dessert, etc. We left exactly $35 -- something I have never done, much less in NYC. I thought about asking to talk to a manager, but my boyfriend thought the message was pretty clear. Service sucked.

My boyfriend thinks we should have just left at the first sign that things weren't going well, but I wanted to give it a chance. Big mistake. What would you have done?

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