I have always been a fan of Summer Shack. I went there tonight with my girlfriend and was really looking forward to it. I ordered the fried chicken and she had a blackened red fish. Her fish was really good, except for the big bone that they failed to remove. My fries were excellent but the chicken was only lukewarm. I didn't feel like complaining about it and it tasted ok.
We were about half way through our dinner when the busboy spilled a full coffee cup from the table next to us. My girlfriend got a big coffee stain on her white skirt. I pointed it out to the person as he was cleaning up and he said "Sorry" and walked away. She didn't want to pursue it so we didn't mention it to anyone else.
As we were waiting for our check there was another big spill, this time directly behind me. I look under my table and there was a big pile of green beans, rice and fish fillet. The spill was really loud and people on neighboring tables started talking about both spills and saying that we should not have to pay for our meal. In that moment the manager walks back with our check. He looks at me and says "Did you get hit too?" I said no but there is a big coffee stain on my girlfriend's skirt from an earlier spill. The manager pulls out his business card and says "I guess I can give you my business card if you want to have it dry cleaned." We just look at him, not knowing what to say. Then he says, "What do you want me to say? I guess I'm sorry" He then left with the bill on the table.
Needless to say we did not take his business card and we left rather unhappy. We certainly won't be going back there anytime soon. I do find it incredible that the manager chooses to do nothing even after witnessing the spill.