I bought a bottle at a local store last week, opened it the same night and found it well on the oxidation road. I took it back to the store the next day and the counter guy said I'd have to get in touch with the wine company (in Cotes-du-Rhone?) to complain.
That's the first time I've heard that one. Isn't it the usual course that the retailer will refund or exchange a bad bottle? What is your experience?
I think I should write the manager. Anyway, with that attitude, I'm not inclined to shop there any more.