Restaurants & Bars


Avoid Laperouse - a truly terrible experience!


Restaurants & Bars 8

Avoid Laperouse - a truly terrible experience!

ABStein | Nov 22, 2008 04:25 PM

I reserved one of the private salons for our 25th anniversary dinner 2 months in advance of our trip earlier this month. Upon arrival we were shown to our private dining room for two and shown a small doorbell-type button next to our table that was to be used to summon the waiter assigned to our salon. We ordered 2 glasses of the recommended champagne and placed our orders. When the waiter departed he discretely closed the salon door behind him. The salads arrived along with bread and butter as expected. The waiter then was not to be seen again for 30 minutes. We used the ringer button to no avail thinking he was perhaps stationed downstairs in the restaurant. He appeared with our entrees after 40 minutes. We ordered the scallop and salmon main courses and both were well-prepared but not spectacular. We did not hear or see the waiter for another 45 minutes after this. With our main courses eaten, we decide to forgo dessert and elect a nightcap back at our hotel. We rang the bell to request "l'addition, s'il vous plait" but the waiter never responds. After 20 more minutes, I attempt to catch the attention of another staff member by opening our salon door and looking into the hallway but no staff member will agree to assist. I return to our salon but leave our salon door open as an indication to our waiter that we are in need of attention. He finally appears and upon presentation of the bill, I furnish my credit card. He returns almost instantly to say there is a problem with the authorization (I had contacted my credit card company prior to departure to assure foreign charges would not be flagged as suspect while traveling abroad and had used the card successfully for the prior 3 days of the trip). He requests another card. I furnish my American Express Gold Card. He returns instantly to inform me there is a problem with processing this card as well but assures me it a problem with the restaurant’s credit card system not with my card. A third credit card is provided now and still the problem persists. He suggests the only solution is to pay with cash or ,if I agree, he will write down my credit card number (!) and attempt to process the charge tomorrow! I refuse to comply with that request and begrudingly furnished him with my debit/cash card. “Viola!” , he cries , elated when he returns to announce the successful processing of the cash transaction. By this time , it was clear that a scam of the highest proportions was being perpetrated by this place. We hurriedly exited and informed the hostess as we departed of the miserable and ruined evening we experienced as a result of terrible service and the outrageous conduct of the waiter regarding our bill.

On what was to be a memorable , romantic celebration, we ended our evening on the phone with each of our credit card companies attempting to confirm that each and every credit card we had supplied to the waiter had not been processed for the charges . They had not but, by that point , the evening had been tarnished. An upsetting end to what should have been a memorable anniversary dinner. Avoid Laperouse by any and all means!!!!

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