NEVER AGAIN would I step foot in this Restaurant!!!!!!
My date and I decided to do a lover's retreat a la Niagara Falls.
We wanted to do the typical touristy areas and go to the SKYLON TOWER for dinner
We went for a Valentine's Day dinner and it was superbly AWFUL~!
I had made reservations early in the week and the only time available was 10pm.
So yes, we were H-U-N-G-R-Y.
Our waiter, clueless, yet jolly BUT sheesh......enough about YOU sir~!
(I know it’s annoying when a waiter DOESN'T speak much, but it is even MORE annoying when the Server comes up to your table does the tacky "where yaaa (yes yaaa) from" speech and then proceeds to tell us about his life, and wanting to live "where YAAAA from" and how the economy is bad, how tonight is so buzy, how they normally close at 11pm, but it looks like he will be stuck there later)........zzzzzzzzzzzzzz
He offered us water (Evian or Perrier).
I looked at my date to ask what he preferred, Flat or Sparkling.
The waiter then states to us "oh the Evian is a flat water and the Perrier is a sparkling"
Thanks for that Einstein.
We chose the Evian.
And then ordered a bottle of over-priced 2003 Montecillo Crianza Rioja
5 minutes later our Waiter comes over with the WATER..
((((...um Evian--flat (in case you all were wondering;) ))))
And Waiter then states 'hey guys haven't forgotten about you, wine coming"
Eventually he came over with our wine and starts OPENING it.
I ask to SEE THE LABEL.....
Come on. It's not a bottle of Doctor Pepper!!!!
Waiter states "oh I totally forgot about that"
Seriously, I felt like we were in some Twilight Zone movie.
This place should have better servers for the prices. It is a total tourist trap.
We knew that going in, but thought lets do it for our night of Amourrrrrrrrr.
We were not mean or rude to our Server.
We JUST wanted some wine, good food.....it was now 10:30pm.
As he um tries to open the wine, we chose to order everything right then
We order escargot, the Gruyere garlic bread, and a Caesar salad.
And for the mains: Filet Mignon and a NY Steak.
I didn't get a chance to even take a breath and our server jumped right in with
"steak done, HOW?".......what the....? ME Tarzan, YOU Jane.
My date made a bet with me.
"bet we don't see our Appetizers within 20minutes"
I won. We got the escargot within 5 minutes. LITERALLY 5 minutes.
My date was extremely hungry, but I suggested a fork test as the escargot didn't 'look right'
Sure enough; it came in an escargot dish with Parmesan cheese sprinkled on it.
It was NOT hot and bubbling at all. More like the escargot was placed in lukewarm water and
left under the heat lamp. Seriously. Nasty Nasty stuff. (Wish I had taken a photo for you all:(
We waited another 20 minutes.
Other 2 appetizers NO SHOW
We then decided it just wasn't working out.
Called over for a Manager.
Told him we wanted a fun-filled Niagara Falls Valentine's Day but this was ridiculous.
Told him the escargot was terrible and there was no way we would pay for it, but we would pay for the wine.
The Manager then states "okay then, and I see you have a bottle of Evian here also"
WOW, talk about cheap. (Yes we paid for that also, just wanted the hell out of Dodge)
And my date even TIPPED the Server...good man that man:)
Another thing. The place was packed. SO packed that it looked like they brought in extra tables. They had deuces in the MIDDLE of the restaurant walking area and looking at the couples seated at them, you could tell they were NOT impressed. It was like a Snickers Bar "packed with peanuts.."
Servers were huddled in a little area while Managers (or MR.X as we called him) stood around starring into space. Friggin' priceless!
TERRIBLE simply awful~!
The Server also told us they had just renovated and were closed for a few weeks and that this night it was the busiest since New Years and with the economy, the restaurant has been very slow.
Nice. So if you knew you were totally booked, why then did you not have enough staff on.????
Which brings me to another subject;
Have some PERIPHERAL vision please!!!! When we tried to get someone/anyone's attention, no one even blinked. It was almost comical. Server, Managers standing around.
Where should they have been?
Perhaps doing table checks at all the tables with frowns and expediting food when it is HOT and not bringing out food that isn't cooked properly or at the right temperature.
I am sure I have left out a lot. But seriously...
True story. It was a Valentine's Day Massacre Evening for SURE~!!!!
VERY GLAD we didn't stay for the Entrées
Also if you look at the dinner menu PRICES at the Skylon Tower, one would think that the service and food would be equal. (I think the prices at the Skylon are even HIGHER than the CN Tower's Restaurant). Really.
5200 Robinson St, Niagara Falls, ON L2G2A2, CA