No heat or very little and it was 42 degrees outside. Windows were filthy upstairs, hope kitchen was cleaner. Asked not to have french fries told no subsitutions, not even some additional salad that you buy in enormous bags premixed? Food is very salty, why is that, is the meat now a bad cut? Very noisy and of course lots of screaming children. Was forced to wait for my coat in a drafty doorway because I had dared to check it. When I complained I was scowled at. Not worth the wait or the money.