This place has been plagued with complaints of lousy service. We went back this weekend to re-visit, hoping they addressed the issues. Nope. We actually ended up walking out after being ignored. IMO, this place is on the avoid list.
We were there early Saturday evening, about 6pm. The place was nearly empty except for a four top in the bar and a group of 8-10 on the patio. There were three workers chatting in the bar when we walked in. They all looked up and then quickly went back to their conversation without welcoming us. We sat ourselves in the bar area and waited. And waited. Finally a waitress came by and dropped off menus without saying a word. We decided on 4 tapas and wine. And then we waited and waited some more. Finally another worker came by and plopped a log on the fire, looked at us with our closed menus and ducked away as we were trying to get his attention. What is wrong with these people? We figured they must have some system where the waitress is the only one allowed to take our order and maybe he was going to get her. So we waited some more, then gave up and left hungry & annoyed.
This place boggles my brain. They have good food. A lovely space. But it's the most aloof service in the bay area. Never going back. Never recommending.
1026 Alma St, Menlo Park, CA 94025