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Grimaldi's hell

borzoi | | Aug 8, 2007 09:54 AM

As a local, I really should have known better than to go to Grimaldi's, but I had friends visiting from out of town who really wanted to try it. I'm posting this to find out if anyone has had similar experiences and also as a warning to anyone thinking of going there anytime soon. The old guy at the door who organizes the line is incredibly rude and creates a degrading experience for everyone. We wanted a takeout pizza but were ordered to wait in line with everyone else (this was on a Tuesday at 6:30 pm). After making it to the front, after 40 minutes, we were told they weren't taking to-go orders at the time and that we'd have to wait more -- no explanation given, no time estimate given. When I tried politily to elicit some kind of explanation, he told me I was "being rude" and asked me to apologize. We had the impression that he was picking on us for no particular reason. Finally, after 30 more minutes, we were finally allowed to order, and then we had to wait 20 more minutes while they prepared the pie (which is fine). As for those who were waiting for a table, he barked orders at them and would get angry if they weren't followed to the letter. It's one of the worst restaurant experiences I've had in New York in recent memory. Lucali's had been our first choice, but, alas, it was closed.

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