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catering client expectation too high!!


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catering client expectation too high!!

coastie | | Jul 5, 2008 08:47 AM

I have been contacted by a wedding party to be. Initially they requested a salmon dinner, around $10 - 15 a head - including tables and chairs, possibly a tent in an offsite location. I wrote back that Salmon has been quite high, and its closer to 35.00- 40 a head for a simple salmon bake type menu. I get back an email that says maybe I can do pork, or chicken, pasta, salads and bread on site again including tables chairs etc. THis time I send a link to the local rental place and try and show, without tent - just tables and chairs not setup fees that they have already used up $ 4.00, which would leave me 11.00 for food. I then pointed out local buffet prices in a restaurant. I always feel bad for the young couple though, so I suggested they pick up the hot sides from me, throw a freind or 2 on the gril and I told them I would let them borrow my chafing dishes and stuff with a refundable deposit.
No, they would like a full catered affair.....what can I do..I want to scream " nothing are you crazy - I've already spent too much time on this"!!! However, I can't and they are quite seroius. I get this client a few times a year in one form or another...
without insulting them, I would love some ideas on how to let them know - its just way too far from reality. They are not hearing polite, rational - I don't want mean - but boy its bubbling up.
I tried to pawn them off on someone else....they want me. Suggestions???

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