I don't often complain about places on this board but this really pissed me off:
I had a quick lunch at Breeze on 9th Avenue and 46th Street last Saturday. Their lunch special (which is very good) is $8.95 and comes with a soup or salad. I paid with my Amex card and left a tip of a little over 20%.
I notice on my statement that they charged me more than $33 for the meal. When I called, I was told that I had to call when a manager was there and that since she owned so many restaurants, it was difficult to tell when I'd be able to catch her. I waited a couple days and then called again. This time I left my name and said I would have the charge reversed. I then got a call from a waiter there saying that the manager said that since they already "sent the slips" the American Express it would be impossible to refund the money on my card and that I had to come in and make sure the owner was working that day in order to get my cash.
I asked to have the meal comped and was told no. I spoke to the manager finally and she said she wouldn't comp the meal but "I guess a drink and appetizer is ok."
So I went and got my money in cash. But what a pain!
Sorry to vent. That can't be right that Amex charged can't be refunded after 3 days. That seems ridiculous to me.
Oh well. The food is quite good though. Just thought I'd share.