Not really sure if this question belongs here or in "not about food", but directly applies to Aura at the Seaport Hotel. I understand that it is their policy to add the gratuity to the check, regardless of party size. The menu indicates that an 18% service charge will be added. Last night two friends and I went there for dinner (RW menu specifically) and while we didn't exactly have the best experience there (which is why I typically avoid RW like the plague), our waiter added a 20% gratuity to the check.
Now I'm typically a generous tipper, 20% is what I give as an absolute minimum. Had that not been added, he definitely would have gotten 20% anyway, so it's not about the money, but rather the principle. So I'm wondering if that was something the restaurant did for the sake of RW, or did I just get screwed. And if so, how do they get away with that?