After reading the very good review this new Moroccan restaurant in Mamaroneck, we decided to give it a try last night. It was a very disappointing experience. First, when we arrived for our reservation at 7:00, we were told that our table would be ready soon. We waited 10 minutes, only to be sat at a table that had been sitting there empty the entire time. We ordered our meals and wine. 20 minutes passed, and we had no wine-- nor did we have bread or filled water glasses. We asked about the wine. Our waiter disappeared, but 10 minutes later, still no wine. We asked again, and were told they were "looking for the wine." When our red wine finally came, it was highly chilled. Not exactly appealing on a cold night.
We continued to wait for our appetizer. We had been seated for over 45 minutes when the "codfish nuggets" finally appeared. Four miniscule fried pieces of fish, about the size of quarters. Tasty, but a ridiculous portion size. We then commenced our wait for our entrees. We waited. And waited. The people next to us who had come in later were already eating dessert. The waiter was nowhere to be seen. Finally, I spoke with the manager or owner (not sure which). About 5 minutes later, the entrees were served. I had sea bass with a side of cous cous. The cous cous tasted not significantly different than the boxed stuff in stores. The fish had an off taste. My husband's short ribs were good, served with cous cous. But it was not a dinner worth waiting for.
The manager was sort of apologetic, but his only explanation was, "I have no explanation." To his credit, he did offer to comp us dessert, but by that time we were eager to leave. The place was pretty crowded, I'm sure due to the recent Times review. But based on our experience, and some of the negative comments we heard from diners around us, I'd be surprised if Zitoune is able to do well without making some significant changes.