Sadly, we had a very bad experience at the Frog and Turtle yesterday. We have been there several times, and even used to go when it was Uffa. However, yesterday the service was unacceptably slow and appallingly rude.
We had 10:00 am reservations for Father's Day Brunch. We usually do not go out to eat on holiday weekends, but were out of town and had to eat out. So, we decided to go to a place we had been before to be safe. I confirmed my reservations on Friday and requested a high-chair for my 18 month old son, and I was told I was all set.
On Sunday, we arrived a few minutes early and were sat immediately, but we were told there was no high-chair for my son, and that all they had was a booster seat. We took it since we had no choice (although other empty tables had high chairs setup for other reservations).
We ordered drinks and were brought them immediately. We then had to wait another 25 minutes to place our order. We ordered an order of three donuts and other breakfast entrees for everyone. The donuts took quite a while, but we did get these. I requested them to rush my son’s two scrambled eggs, and was told that they couldn't do that because they were too busy (the restaurant was less than half full). After waiting an hour, my toddler was starting to melt down. We still had no food. We asked and were told they were plating it. Fifteen minutes later, we still had no food and we decided to leave. That is when we were accosted by the staff and told we were being unforgivably rude for walking out. That they would pack our food to go and that we should pay for everything. We asked for a bill for what we had eaten and were brought the full bill for the entire breakfast. We left enough money to cover the three bar drinks and the donuts and left - as we were leaving they brought out two to-go boxes (five breakfast entrees – in two to-go containers!). We were told that it was all of our food and again wanted us to pay for everything. We told them we no longer wanted the food, and that we certainly did not want it to go and left. All the time being berated by the staff who were treating us as if we were the ones that were in the wrong.
They then followed us to our car to write down our license plate number. At this point I had reached my breaking point. I approached the waiter and asked why they were being so rude to us; that we had waited too long, and that we (and our toddler) simply couldn’t handle waiting any longer. I said that I understood that restaurants some times have bad days, but that was not an excuse to treat us so poorly. I asked him what he would do if he took his child out for breakfast and had to wait that long. I was told that he wouldn’t go out to a restaurant if he had a child. Now, I would never bring my son to a nice place for dinner – but this was FATHER’S DAY BRUNCH!!!!!!!!!
I have NEVER walked out of a restaurant before, and doubt that I will ever do it again. I work in the industry and know that it does not take 1 1/4 hour to make two omelets, two scrambled eggs, and a plate of pancakes. That being said, everyone has bad days, and if we had been able to just leave it would be fine. What was unacceptable was the way we were treated.
Needless, to say, I will not return to Frog and Turtle, but the whole event really bothers me. I cannot believe that we were made out to be in the wrong. I spent the rest of the day feeling terrible about the incident, and it ruined the day for everyone – including the two fathers present.
The Frog and Turtle
3 Bridge Street, Westbrook, ME 04092