Not About Food

how should the wine mix-up have been handled? [Moved from Manhattan board]


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Not About Food

how should the wine mix-up have been handled? [Moved from Manhattan board]

Marine Engineer | | Mar 30, 2008 08:51 PM

went for a bite to La Fenice with a buddy. It's in the bottom of my building and I always thought it was just a tourist trap, but last fall it was raining and it was closeby and I took a date there and the meal was wonderful. So tonight I thought I'd grab some pasta and some wine with a buddy who had just done me a favor.

We sat at the bar and asked for a wine list. Settled on the Zinfandel, asked for a bottle, and the barmaid, who seemed very green, poured us two glasses, without a taste to see if it was corked, but, ... , maybe she didn't know? About twenty minutes later, as my glass was empty, I asked my friend, "Where's the bottle?" We looked around a bit, then the bar maid came over and asked if we wanted another glass. "We ordered a bottle, so yeah, we'd like another glass." Oh no, she said, she'd misunderstood, what to do. Called the manager over, they talked and pushed buttons on the computer, and talked some more.

What should they have done????

Best case, they should have said, "We made a mistake, let me open a new bottle, and those first glasses are on the house" and they would have had some happy customers. Alas, that is not what they did.

She said, "The bottle was almost full when I started, so I'll pour you another two glasses, charge you for four, and it's only a dollar more than a bottle would be." But they were not generous pours. We were shortchanged. And the price of the pasta was a lot more than it was last fall (though it was pretty good ... we split an order of the gnochi something or other ... red sauce with meat ... and the crab cakes for an appetizer ... the food was fine, but should've been $18 for the entre, not $24)

I won't be back. But how I wish I could go back. UWS, why oh why can't you get some good restaurants. We moved on to Barcibo Enoteca, got a bottle ... the one with the car on it ... really nice. That place is wonderful.

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