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Wine Enthusiast as a source for wine refrigerators: nightmare getting warranty service

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Wine Enthusiast as a source for wine refrigerators: nightmare getting warranty service

famdoc | Jul 18, 2012 11:52 AM

As part of a kitchen renovation, I decided to install a small, two-zone wine fridge, to save me frequent trips to my cellar. I decided upon a well-reviewed model by Nfinity and my contractor ordered it from Wine Enthusiast, installing it according to specifications provided by the manufacturer.

Four months after installation, the fridge started emitting a squealing sound and then stopped cooling. That's where my nightmare began: despite frequent calls to Wine Enthusiast's customer service number, with each call concluding with a promise that a service tech would call me to schedule a visit to repair it, I never received such a call. Ultimately, I asked to speak with a supervisor, who offered to replace the fridge at a reduced shipping charge. I agreed and he took my credit card number and assured me I would get a phone call from the delivery service/installer within three days. No such call has been received. It has been nearly three weeks since my original call.

Has anyone else purchased a fridge from Wine Enthusiast and required repair or replacement? How was your experience at getting your unit repaired or replaced?

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