Wine

Warranties

Wine Enthusiast as a source for wine refrigerators: nightmare getting warranty service

Share:

Wine 5

Wine Enthusiast as a source for wine refrigerators: nightmare getting warranty service

famdoc | Jul 18, 2012 11:52 AM

As part of a kitchen renovation, I decided to install a small, two-zone wine fridge, to save me frequent trips to my cellar. I decided upon a well-reviewed model by Nfinity and my contractor ordered it from Wine Enthusiast, installing it according to specifications provided by the manufacturer.

Four months after installation, the fridge started emitting a squealing sound and then stopped cooling. That's where my nightmare began: despite frequent calls to Wine Enthusiast's customer service number, with each call concluding with a promise that a service tech would call me to schedule a visit to repair it, I never received such a call. Ultimately, I asked to speak with a supervisor, who offered to replace the fridge at a reduced shipping charge. I agreed and he took my credit card number and assured me I would get a phone call from the delivery service/installer within three days. No such call has been received. It has been nearly three weeks since my original call.

Has anyone else purchased a fridge from Wine Enthusiast and required repair or replacement? How was your experience at getting your unit repaired or replaced?

Want to stay up to date with this post?

Recommended From Chowhound