Having recommended Windows (Downtown in the SBC Building, 12th and Olive) in the past few months, we felt obligated to recheck it last night, having not been in 4 months. 4 months ago it didn't seem as good as before, but even good places can have some irregularities.
I have decided to cease posting detailed negative reviews on this board, but let me just say that inexperience, carelessness, and apparent greed have become the dominant themes here.
Reservation, reconfirmed 24 hours in advance, was greeted with ignorance and surprise upon arrival. Service was sincere but extraordinarily inefficient - 35 minutes for water; never did get requested bread (other tables did). Longer for everything else, though with the view this was not really a disaster. Overpriced, lackluster food; expensive wines with scandalously short by the glass pours (tasting pours at other places - but we're cutting down anyway).
Somehow, despite the short staff and underwhelming product at high prices, the place got more and more crowded through the evening. There was nothing special going on downtown on this Wednesday, and we could see the ongoing Clippers game on the big screen in the Staples lobby, so these weren't the patrons. Go figure.
For many years, this was our favorite Big Time restaurant in LA - it had everything. But first the food went (Axel Dikkers and then Akira Hirose), then the wine list (formerly the world class Saga Corporate wine cellar at bargain basement prices), then the service (Tommy, Gilbert, and the wine steward Smitty), and now the prices have been jacked up even as most aspects of the restaurant have deteriorated. We suppose the view is the same, but we didn't realize how much the other aspects affected our perception of it.
Go for a drink (don't expect much even here). Or better yet, just go to the top, look around, and come back down.