I watched the previously anonymous author of "Waiter Rant" being interviewed on The Today Show this morning. I'll give the guy his due for writing down his "story" to make a few (million) bucks, but there's a ring of falseness and hypocrisy to it, folks. Basically, he's transcribed every after-work bitch session from the business: Service staffers don't like being whistled for, under-tipped, and called names like "Chief" or "Sport." No shit. But from spitting in food to tableside farting as tactics of revenge, I'm Sorry, this is not only old news, but a doubtful regurgitation of age-old, industry urban myths.
The truth is, out in the open, this guy comes across as the malcontent found on every floor staff in the restaurant universe. Most of us from the business know better. Part of true service professionalism requires an ability to rise above one's pet peeves and the faults and foibles one perceives in the public at large. But not this guy. He lies and tells customers their credit cards are no good, costing his bosses (no doubt) losses to their businesses by his inexcusable, renegade behavior. Simply put, he's no better a human being than those he complains about. As someone who's suffered the misery of staffers like him, I'm guessing he's the kind of guy who missed work for lots of dubious reasons ( tummy-aches and ficticious aunt's funerals), and was not above suspicion of under-tipping his bartenders and busboys. What'ya wanna bet? Now that his cloak of anonymity has dropped, it would be interesting to learn more about him from his former employers, co-workers, and customers, don't 'ya think?