I had the worst dining experience in recent memory today at Venice in UTC. It used to be Tutto Mare. It was packed when we got there for a 12:30 reservation. Admittedly we screwed up the res and forgot someone so it changed from 5 to 6. They were able to get us out on the patio which was cold. Utlimately they moved us inside. Our waiter was very busy. Long painful story short it took 11/2 hours to get our food. One of the diners had a 2:00 call and had to take his lunch to go. We were assured by our waiter that it wasn't his fault. Tables seated long after we were were eating and leaving before we were served. The manager was requested twice to come to our table and avoided us for very long time. I watched both times when the waiter told him we wanted to talk with him our table was pointed out to him. When he finally did come over he said that he could apologize over and over but it wouldn't change anything. Finally it was suggested to him that he could buy us lunch which he did begrudgedly The food wasn't bad but it was the longest lunch meeting I have ever experienced. Won't be going back.