I had a guest in town today who was a little hungry. We didn't have time for a big sit-down, so decided to head over to the Beverly Hills Urth Cafe for a quick bite.
Across the street is the best coffee (or at least most powerful,) Peet's. We stopped in for a cup to go, then walked across to Urth, taking the cups with us.
We stood in a fairly long line, and a fellow came up to take our order. We were holding our cups in plain view, but nobody said anything about them. "To go?" we were asked. "No, for here."
We then took a seat at the outdoor patio and waited for the food to arrive. Once the sandwiches showed up, we dug in. After about five minutes, an Urth employee came by and offered to "trade" our Peet's coffee for some Urth coffee. This sounded like a nice promotional offer, but we said no thanks.
The fellow then said, "we do not allow outside coffee here, so I will need to take your drinks and replace them with Urth coffee." I told the man, "we really prefer the coffee we have, but if you insist, then OK. However, can I get mine in a to-go cup?" (We were planning to leave soon, too quickly to finish the coffee there.)
He responded, "We do not allow to-go cups here!" Which is ridiculous because I have actually taken cups to-go many times. Moreover, two seats over a whole table had to-go cups.
At this point, we simply said, "wrap up our food and we'll take it to go." He said fine and took the food away.
I am completely understanding that Urth Cafe has the right to have a "no outside food" policy. Certainly as an outdoor facility there is the potential for people to hang out there without buying anything. However...
- why didn't Urth inform us of their policy before we ordered, and before we began eating?
- why didn't Urth just give us a friendly warning, rather than forcing us to discard our coffee?
- why wasn't Urth willing to give us to-go cups?
- doesn't Urth realize we had bought plenty of food there?
Needless to say, I won't be back. Which is too bad, because I am a local and stopped in once or twice a week up until now.
Anyone else had surly treatment here?
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