I am a long time supporter of Boston's restaurant week and always look forward to the event. In the past I have had great experiences and service at all participating venues. This year for the winter 2007 restaurant week I decided to try Smith & Wollensky because of all the great reviews I have read. Not only did the restaurant come with great reviews the particular location for the Boston location is quite stunning itself and I looked forward to dining in the stone and brick medieval structure.
Upon arrival both myself and my girlfriend found the maitre d to be inattentive to her position as we stood waiting to be greeted. Hoping for the best we were seating to our table where we waited to meet our waiter. Upon arrival he was rude and inattentive as well. When I asked him questions regarding the different styles of steak such as Oscar style we were basically scoffed at by our server. Not too mention the surcharges that Smith & Wollensky charges for the different style on top of the restaurant week price. He didn’t inform us that the restaurant week menu did not come with any side and it was not printed on the menu either. I wish I was informed as I was highly disappointed that my plated arrived with just a hunk of meat plopped on top. Not too impressed.
Overall it was an expensive evening for myself and girlfriend and we both walked away disappointed. We’ve been to many participating venues where we have felt it was the chef’s and restaurants chance to shine and showcase what they can to do to many new potential customers. We visit many previous locations on a regular basis now.
Smith & Wollensky was disappointing at best. I will not be visiting or recommending their location to any of my friends or clients. Smith & Wollensky made no effort to shine or stand out to me the paying customer.