This morning I had a simple breakfast at the St. Charles Tavern. The waitress offered me ketchup or hot sauce for the potatoes. When she came back with the ketchup bottle she realized it was pretty darn cold and asked if I would prefer packets of ketchup instead. It may not sound like much, but I appreciated her thoughtfulness immensely. Sometimes it's the simplest details that define good service. This young lady made my day. I'd love to hear other similar experiences.