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Do You Trust Your Restaurant to Honor Your Special Request?

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Do You Trust Your Restaurant to Honor Your Special Request?

Nicole Glassman | Oct 3, 2008 06:47 PM

My father has a cheese phobia, That's right! Not an allergy, not a dislike but a true phobia. Whenever we go out to eat Italian, the first thing he will tell the waiter is that he positively cannot under any circumstances have cheese. A few weeks ago [I wasn't there so I unfortunately only heard this secondhand], the waiter brought out his dish alongside my mom's. A second waiter came by immediately with a small dish of parmesan and proceeded to sprinkle it on my father's pasta without asking. My father began to scream in sheer feer "CHEESE! CHEESE! IT'S CHEESE!" My mom and the waiters had to calm him down!

The funny thing is that my parents are regulars at this restaurant. Their service is overall good and believe me; by now they know that my dad has a cheese phobia. You would think that despite this previous experience and my father's continual request to leave off all things cheese that we would have nothing to fear. UH UH. We had takeout the other day and after a lengthy discussion with the waiter about how my dad has found "hidden" cheese in things like pasta sauce....you guess it. The marinara was chock full of cheese. [My mom confirmed it]

While these 2 incidents were funny, at the same time it can be very frustrating. Quite frankly, I've stopped trusting most restauarnts to honor special requests because mistakes happen too many times. Thankfully no one in my family has a deadly allergy (though I'm sure most restaurants take allergies more seriously or I would hope so!) though my fiance is gluten sensitive and could end up in pain for hours if a waiter or chef made a mistake about wheat. Do you trust restaurants to honor special requests?

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