I tried returning some fruit juice products last week at Trader Joe's. I brought back two of them, an antioxidant drink (fruit mix) and orange juice. The juices had gone bad well before the expiration date.
In the past, on the rare occasion I've returned items, I've never gotten grief. This time, the manager flatly refused. "No." I told him that I didn't want a refund, just an exchange for other products. "No." I told him I was a long time customer and rarely asked for returns, but believed Trader Joe's had a customer satisfaction policy. "No, try asking another manager." "Is he on duty? Can I speak to him?"
"When can I speak to him?"
"Try calling this number."
"But, he may or may not accept the exchange."
At this point, I was really getting frustrated by this person. Trader Joe's has a clearly stated policy of accepting items not only for exchange but for a refund, and I was not asking for a refund.
I tried to remind him of the store policy.
The other manager on duty glared at me also.
I'm wondering if I should pursue this with the higher ups or just give up on this store for good.
I like some of their food items and have dropped a ton of money on their stores in the past, but this sorry state of customer service makes me feel comfortable never returning.
Have any of you experienced similar?