I have not posted on chowhound for awhile, but my experience at this place was so off the charts I just had to pipe in. I am from the UWS originally and live in MN now, came home for dad's bday, flew in on the redeye so wanted somewhere nearby for dinner the first night, craving sushi and have a 2yo daughter. My dad suggested Tokyo Pop but warned about the service. We got to sit outside so we were happy. There were 6 of us and we ordered apps and entrees including sushi and asked that they bring some white rice for the chow baby stat, which they did, +1 point. We then waited for 1 hour for our food. no joke, no exaggeration, ONE HOUR (-100 points). And after we had nagged many times and they kept saying things like "5 minutes" or "sorry about the miscommunication"(what miscommunication?) we finally got a few of the dishes. Some had not even been put in obviously as when we asked about them they had no idea what we were talking about. meanwhile chowbaby is a mess and when she gets her spring rolls she devours them and eats the sauce with a spoon. I asked them how much they were going to comp us and they seemed surprised at the question. We ended up with the meal being free, which was nice (+1 point), but still. As for the quality of the food, it tasted really good, but that may have been because I was starving and ready to gnaw off my own hand.
What have others experienced in terms of service there?