I was thrilled to see Toasted Oak offering lunch at the Novi farmer's market on Sunday. They were offering, among other things, a pulled pork BBQ sandwich for $5. What a deal right? However, there was a problem. When I took the first bite, it was just a shade under lukewarm. Serving food that is not up to temp at a crowded event is just a disaster waiting to happen. I immediately went to tell them, and their response puzzled me. They dithered quite a bit, but pulled out another pan full of pork from the warmer, which was hot enough. However, they basically slapped the new one on my plate and said, oh you can keep that other sandwich. I told them I was not going to eat it. Shouldn't they have taken away the other (cold) sandwich?
The pork itself was very good, with a nice complex but subtle spiciness, though just a bit greasy.
I probably did order one of the first sandwiches they served (it was an early lunch for me, around 11:30), but I'm pretty sure they should have tested the temp before serving anything. Didn't want to snark, but just wanted some opinions about what a mobile food service should do in that case. Also, just wanted to get it out there that while their food was good, their service needed a little work.
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