Small details make a difference from a good experience and a great experience.
I made a last minute reservation on Open Table at a restaurant in Berkeley we'd been to before, Cafe Venezia. We arrived @ 25 min early and were told by the hostess that since we were early, could we please wait a few min.
Fine. The restaurant had at least several open tables and people were waiting, so that is understandable. We sat at the bar--very small space and well within eyesight of the hostess stand. We had mixed drinks, mine a cosmo which the bartender had a little left over. Would've been nice if he would've topped off my drink, which plenty of bartenders do, but this one did not.
That's okay. By this time the waiting area had cleared out, leaving us the only ones in the bar/waiting area. We finished our drinks and it was now 10 min. past our reservation time as I approached the hostess stand.. We finally got seated at a nice window table and had a fine meal served by a good waiter and staff.