Given the limited dining options, it’s always exciting when a new restaurant opens up in Waterloo. So imagine my excitement when Thai Sun finally opened this month after more than six months of construction.
So here we are on a Saturday night at 6:30 (people eat early here) and we expected to find long lines. But to our surprise we were seated right away and given their temporary menu. First impression, thank goodness it was a temporary menu. Portions were blurry, additional items were added by hand and there were typos!
Our waiter, who only had three tables to worry about, finally got to us after five minutes and took our order for green tea. Apparently this was an unexpected order and they had to boil the water for our tea bags. After ten minutes he came back with the tea and took our order.
We decided to share the lightly coated calamari and the mango salad to start. We received four calamari (not the usual rings) that were thickly coated and fried until they were dark brown and rubbery. The mango salad was overwhelmed by the fish sauce.
We continued to wait for our main entrees and after about an hour after arriving and a few enquiries, we finally received our pad thai. Mine with shrimp and his with chicken. The addition of the shrimp and chicken were very frugal and my shrimp were even cold. As for the taste, I found it to be decent, DH found it bland. I was just glad it wasn’t ketchup.
After observing what was happening at other tables, slow and unorganized kitchen service seemed to be the theme. Food was coming out at different rates, with people at the same table having to finish their entrée before their companions were even served. According to the waiter, one cook was doing the noodles and the other was responsible for the curries and soups. They weren’t working together to get corresponding dishes out on time.
It doesn’t help matters when you see the owner schmoozing with his friends when patrons are waiting a lengthy time for their food. He should have been in the kitchen!
Given the fact that the line-ups seemed to have disappeared in the few short weeks they have been open may be the writing on the wall for this restaurant. Improve the quality of the food and service or it may soon have to close its doors.