Ok, so recently became a family of 3 instead of 2 and our dining options have changed and also our dining out frequency. We looked online and thought the reviews looked great so drove 30 miles to this place for lunch. The greeter was very pleasanrt and the ambience lovely on a Sunday afternoon. Our waitress arived after approx 15 mins and had a very unusual affect, would not make eye contact and kept interupting us mid-sentence. I asked for advice about the Italian wine list and she interupted me and said "I'll just bring you a sample of 2, it will save time" and then turned to my husband to ask what he wanted. Weird, but I let it go. Then when she returned for my drink order I asked her for bottled water as the tap water that was given to us tasted odd, she said she agreed and walked away, when she returned I asked if they got a lot of complaints about the heavy taste of chlorine in the water and she said "different people have diferent tastes" and when I emphasised how bad it tasted she said "it's an ongoing battle" while walking away from us. Incredibly rude waitress and I couldn't believe she didn't seem to care when a customer had a complaint. After approx 15 more minutes in a relatively empty restaurant our appetizer was served. We ordered the carpaccio and it was ok, it needed some seasoning and especially would have benefitted from some more citrus. I ordered the Buffalo DOP and it was a big disappointment. No flavor (I ordered it without the parmesan) and very wet with tomato sauce. My husband enjoyed the quattro formaggio but agreed that it was far inferior to Cibo, Bianco et al. The final insult was when I went to the bathroon to change my baby's diaper and found myself unable to as there was no changing table, I guess they expected the many moms in the room to change their children on the floor. When I brought this to the attention of the seater on the way out her reaction was "yeah, we don't have one" as per all 20 year old Scottsdale ladies and was quite unruffled by my predicament and definitely offered no alternative. Add to this the general attitude of the staff (young waitress chatting with the seater and walking away shaking her head and obviously mad about something) and the heat within the restaurant ( about 10 degrees above comfortable) and the fact that nobody came and asked us how our meal was or if we needed anything and really our experience was ABYSMAL. Will never return as we felt like we were unimportant in their day and overall felt like we had wasted our money and our family day out.
603 N. 5th Ave., Phoenix, AZ 850103
'Pomo Pizzeria Napoletana
6166 N Scottsdale Rd, Scottsdale, AZ 85253