I was so looking forward to my first chicken at Pio Pio To Go after having moved to Jackson Heights. I went to the one on the corner of 85th and Northern tonight. I ordered a whole chicken and an avocado salad to go from the cashier. I paid $15.25. The same woman who rung me up went into the kitchen and she packed my order and gave it to me.
When I got home, I discovered there were absolutely no avocados in the salad. $6 for a heap of iceburg lettuce and a sliced tomato is kind of expensive, so I put it back in the container and planned to go back out to return it. Then I opened the chicken, which I found to be a very small amount for $8, plus too greasy for my taste.
I ate half of it and then went back to return the salad. When I got there, there was a different woman at the counter. I told her that I had ordered and paid for an avocado salad only to find a lettuce salad when I got home. Instead of apologizing and offering me my money back, she said "oh, she didn't tell you?" (meaning the other woman). "We don't have any avocados tonight." The other woman came out, acted pissed off that she had to deal with me, asked me if it had been delivery (I'm not sure why that mattered but I said no, I came here an hour ago) and then kind of pushed the $6 at me after I told her all I wanted was my money back (of course she didn't give me back the tax I had paid on top of the $6) and was generally unpleasant.
I will never go back there again.
I may, however, give the regular Pio Pio a chance, but I will NOT get takeout. At least when you're in the restaurant you can see the mistakes and ask for them to be corrected right away. Once you're at home with takeout food, it's kind of hard to work up the motivation to return it if the order is wrong.
I understand that mistakes can be made- but all I ask is that the restaurant have a 'customer is right' attitude (especially since I WAS right) and treat me graciously.