I made res for Halloween thru my VIP Open table acct and specifically requested outdoor seating. I included my cell and asked they contact me if this was not possible so I could make other plans as I have people in town that want to dine and watch costumed passer-byers.
I happen to be on Lincoln Rd and stopped in to confirm my res (last Sunday) and was told by the Maitre'd that outside (40 tables or so) were for friends of the owner only. He offered a window table for 6 so we could see out.
2 days later i got a call w/ more attitude saying outdoor (as per my original request) was unavailable to the "public" and I mentioned that I had stopped in spoken to a specific person and that HE offered window table. She proceeded to rudely tell me that i could not pick a table and that she would not guarantee anything and that we'd get what was available regardless of what I had been told.
I understand the owner wanting to host his friends, but out of courtesy for patrons, this should either be kept quiet (so as to not offend) or posted upfront so that people like myself who have been there more than once, have people in town, make a reservation and later find its too late to get a table at other locations and that they cannot accomodate.
Wonder if they would have this attitude w/ locals mid July/ Aug when the tourists are not here for "season"!?