I hope this post saves others the aggravation. Honestly do not shop there. They are great until the appliance is in your house and need to speak with someone.
Anytime I've had to deal with their service department it's been a total nightmare. The first time about 2 years ago, they were so useless we gave up and decided to have Sears come out and fix our problem.
Today was the last straw! I called to book a service call. After waiting on hold what seemed like quite awhile a fellow picks up the line to say 'hold please'. What? Why pick up the line if you're not in a position to assist??
Whoa, I can already feel my blood pressure rising. He finally returns and I tell him I would like to book a service call. He immediately starts to try to talk me out it. I tell him a. the oven is acting up, b. it's 3 years old and never serviced and c. I purchased the extended warranty and would like to have someone come and look at it. He then tells me "fine but if the technician does not find anything wrong with it I will have to pay for the visit".
OMG, they are the worst and I am so fed up with them. But wait, there's more, he then proceeds to tell me 'he will have someone from service contact me within 48 hours to book a visit". What was his job? You mean he can't even book the appointment? What was the point of talking with him?
What bothers me is the fancy extended warranty brochure says unlimited service calls. But naturally you need to read the fine print. I hate sh*t like that. They are very quick to sell you the warranty but g-d help you if you actually try to use it.
Talk about run around. I've never experienced such lousy customer service, ever!
Seriously save yourself a lot of aggravation and shop elsewhere. If you don't believe me, do your homework. Just google tasco reviews. Lots of disgruntled people out there. How do they get away with it? I am so sorry I bought from them. Don't make the same mistake.
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