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Boston Area

Tangierino - automatic 18% tips added for 2


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Restaurants & Bars Boston Area

Tangierino - automatic 18% tips added for 2

cutipie721 | | Jun 28, 2009 08:02 PM

Sorry for another rant post. As a matter of fact I *just* came out from a horrible dining experience and it's a bit hard to swallow.

We haven't been to Tangierino for a while. This was our first visit since they expanded the place. I must say it has become more exotic than before - dimmer lights, rose petals scattered on dining table, dining table and chairs at proper heights, finally. I was very happy when I sat down and things started to go downhill.

We ordered drinks and food (1 app and 2 entrees). I just wanted water because I was the driver. BF ordered a sangria. We got the bread and finished it. BF timed that it took 40 mins for them to get his drink. Our plates were clearly empty, for almost an hour, and we were not being offered some more bread. We sat through belly dancing without food.

We probably waited for another 10 mins after the show's over before our appetizer finally arrived. We could see that there were two birthday parties going on in the restaurant so we thought maybe the kitchen was too busy, although another couple sitting two tables from us, ordered after we did, got their food before the show.

There came the entree, and the last time we talked to our waiter. He did not come to check on us, did not want to know how my medium-rare lamb was. When we're both done, another pair of couple came to sit next to our table. They got their drinks before our plates got cleared out of the way.

Dessert? I didn't feel like spending another hour in the restaurant, or else I really wanted their mint tea.

We understand that sometimes the kitchen is not being cooperative, or the waiter just had a bad table... As long as we receive food and attention, we tip at least 20%. BF opened the bill and saw that 18% was already included. I don't remember that we ate 6 people's worth of food. His service was worth 10%. And he's demanding for 18%. I was feeling robbed. I should have asked for the manager right then and there, but we somehow got satisfied that he lost our normal 20% tip, wrote down 18% exact to the cent, and left. The more I think about it while driving back home, the more it's harder to swallow. Since when have restaurants been automatically adding tips to party of.... TWO?? We eat out every week, and this is unheard of.

I'll contact the restaurant tomorrow. Let's see what they say. BTW, I don't remember seeing any tip requirements on the menu.

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