I used to go to this place all the time and always have had the same server... a very friendly chubby man.
However tonight, I had THE WORST experience ever and promise that I will never be going back.
On my last trip there, I saw a Lebanese man order the spicy kefta kebab entree. I read the menu description and it sounded pretty good. However, the catch was that although the menu specifically states that the kebab is grilled, it is actually just sauteed. The Lebanese man who ordered the plate asked that the kebab be grilled. He seemed like he knew what he was doing and I wanted to try what he had but already had my plate full of food.
So, onto my trip tonight...
I had a different waiter. A younger, tall male who was very fit looking. He took my order for the spicy kefta kebab and I asked him, "Can you please make sure that they grill the kebab?" He responded with an, "Of course."
Since I was sitting at the counter, I could see everything happening in the kitchen. I saw a man prepare a spicy kefta kebab dish but, didn't think that it was for me since there were several other kefta kebabs on the grill. However, after awhile, I realized that the spicy kefta kebab dish was for me since there weren't any other ones cooking. To prevent a further delay in getting the correct order, I alerted my waiter this evening and told him that the kebabs were not grilled. The waiter then proceeds to argue with me that, "they usually make it like that," and "it tastes the same." I promptly told him that grilled kebabs do not taste the same as sauteed kebabs (which is totally obvious). THEN, instead of fixing his mistake OR apologizing about it, he then tells me that they're "too busy" to grill the kebab like I had asked.
At that point, I was about to boil and just leave. However, my need for food at that moment kept me there. What angered me was that
1) If they were "too busy" to grill the kebabs, then as why were there SEVERAL OTHER kefta kebabs on the grill (Which I thought was for MY order).
2) If they couldn't do it the way I had asked them to then don't tell me you can and then bring me the food prepared incorrectly and proceed to tell me that they couldn't do it after the fact. If he had told me that was going to be the case, I probably would've ordered something else.
Another thing I saw the last time (from the same guy that was waiting on me tonight) was that he was about to charge this poor old homeless guy *extra* money for his order of fries. I was right there next to the cash register when he ordered the fries. He didn't ask for any extra. He just wanted what was on the menu. However, the total for the fries came out to be about $2.7-something. I know because I asked that his fries be added to my tab as he was about to pay $3.00 for it. How screwed up is that? And no, he wasn't about to give him change either. In fact, the words he uttered to him were, "I'll just take $3 for that..." AS IF he were cutting him a deal! I would not have found out that the fries were less than $3 had I not offered to add his order to my tab. I really thought that the guy was giving the homeless guy a break! UNBELIEVABLE.
I can't believe I went back tonight after witnessing that. I guess it served me right when the service was so screwed up!