This happened last week and I'm still trying to figure-out what to do.
A friend and I had to attend an out-of-town funeral in the morning - afterwards, we went to a local, small, family-run restaurant for lunch and to talk. It was a slow lunch at the restaurant, but we had the most atrocious service.
1 - Server slid into the booth, next to me, to explain the day's specials.
2 - Server managed to knock over dining partner's glass of wine, into her salad (and the bread basket), then brought and left at the table a DIRTY kitchen towel for us to mop-up the mess.
3 - Server then returned to ask if friend wanted a new salad and new glass of wine.
4 - Server regailed us with stories of "bad customers."
5 - Server brought us the bill for another table.
6 - Server brought us the correct bill, but had charged for A) second glass of wine, B) second salad, and C) second bread basket. We asked to speak to the manager/owner who said that we had ordered all three items (apparently asking for a "new" glass of wine and salad and bread was different from asking for a replacement?) but eventually she took off the additional charges.
7 - All we had was a $100 bill to cover the (about) $35 check, so that's what we put into the check holder. We waited for the change. And waited. And waited. Our server'd disappeared. I asked another server where ours had gone to - was told that he'd already left - with our change! So I asked to speak to the manager/owner. Was told that they'd ALSO left and that we should call with our complaint.
8 - Called the restaurant that evening and spoke to owner, who told me that I'd have to "prove" that we'd given the server the $100 AND that we'd not told him to "keep the change."
So do I chalk this up to just bad luck? Make the drive to the restaurant (about two-hours from here) to speak to the owner in person? Register a complaint with the BBB? Post the restaurant's name all over with this horror story?