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Stick with us, please

The Chowhound Team | Jan 23, 2007 06:25 PM

We've been doing our best to get on top of things here in the back room. All parties have been working to fix the issues raised by today's new software rollout. Sorry for the frustration and inconvenience of the past day.

We're especially sorry if it felt like we were ignoring the discussions going on here; we just wanted to be sure we had accurate information before we responded! We also wanted the Engineering team to work on solutions rather than take time to answer questions. With over 170 threads on the new design, the focus has been on fixing stuff, rather than answering questions about problems that will (we hope) soon go away!

Chowhound hosts the most informed and passionate group of posters ever assembled on a web site. CNET realizes this, too. This is why they bailed us out and invested time, money and resources in the site. There's a deep commitment to nurture our community. While we certainly hope to attract new hounds, it won't be done at the expense of alienating the community as it currently exists. In our last software revision a few months ago, you may recall that there was a long period of tweaks and improvements, and the initial dismay eventually melted into a consensus that things were looking pretty good. Expect the same here!

Right now, we ask that you take a breather for a bit. Engineering is working hard on a list of changes gathered from the constructive posts that have been made. Give them a chance to get some of those changes implemented. Please stick with us and continue to give honest, friendly feedback on design and features.

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