When we recently dined at Stephan Pyles, they refused to honor our recently-issued $50 OpenTable dining cheque. The manager came to our table and informed us that the owners had made the decision "not to participate" in that part of the program. We inquired how that could be, that they obviously participate in the program because we had made the reservation through OpenTable, and that both OpenTable's site and the Dining Cheque itself clearly indicate "Redeemable at any OpenTable restaurant in the US." The manager informed us that the owners do not participate in the redemption part of the program, and that he has had this discussion "many times!" We replied that it is just not right for a restaurant to do this, and that we would be contacting OpenTable.
Has anyone else had the same experience? We contacted OpenTable earlier today to inform them of the issue. I do not understand how they can allow a restaurant to take people's reservations, and therefore their money, but not require the same restaurant to accept a valid award certificate. If the manager has truly had this discussion "many times," I would expect others to have complained to OpenTable. So...has anyone?